How the Organization Works

How to Change Organizational Culture

Culture Isn't a Poster on the Wall. It's What Happens When Work Gets Real.

If you want culture to change, changing the words on the wall isn't enough.

Culture is reinforced every day by what leaders do, what gets rewarded, how decisions are made and what people learn is safe to do.

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The symptoms

  • People don't behave in line with stated values.
  • Leaders say one thing and the organization rewards another.
  • Ownership is weak.
  • People avoid difficult conversations or decisions.
  • The culture that helped the company grow is becoming a constraint.

Questions to ask yourself

  • What behaviors does our organization actually reward?
  • What happens when someone challenges the status quo?
  • Which leadership behaviors shape the culture most?
  • What do people learn from how decisions are really made?
  • What would we need to change in the system for the desired culture to emerge?

Why traditional responses may not be enough

Training, workshops and new values can create awareness.

But culture changes when the conditions that produce behavior change.

How the organization can get in the way

Structures, incentives, leadership behavior, decision rights and everyday routines all reinforce culture.

You cannot sustainably change culture while leaving those mechanisms untouched.

What we've seen in the field

During the last 30 years, helping entrepreneurs, SME leaders, managers and directors of larger enterprises, in Europe, Asia and America, Arturo Uscategui Restrepo has seen organizations with strong strategies, talented people and significant investments still struggle to turn change into results.

The point is that culture is less something you “roll out” than something you create the conditions for.

Our approach

We connect culture to the business challenge you actually need to solve, rather than treating culture as an isolated initiative.

Your first step: the free capsule

SEE → FOCUS → LAUNCH

SEE what's shaping your ability to deliver results. Assess the 5 forces that shape your ability to deliver results and make your organization more capable than it was before you started.

Focus the challenge.

Decide what needs to change.

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